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Questions about an order, sizing, or something custom? Send us a message below, or reach out directly.

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info@enejewellery.com — we usually reply within 1/2 business days.

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DM us @ene.jewellery on Instagram — quick questions welcome.

Quick Answers

Shipping, sizing, and care — browse the FAQs below before reaching out.

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Frequently asked questions

Yes. You have 15 calendar days from receiving your order to let us know you would like to make an eligible return. For ordinary change-of-mind returns, the customer covers the return postage. Please see our Returns & Refund Policy for the full details.

Please email us at info@enejewellery.com with your order number, a short description of the issue and photos where possible. If your item is faulty, damaged or incorrect, Enè will cover the reasonable return shipping costs where applicable and help arrange the appropriate solution.

Possibly. Orders travelling across customs borders may be subject to import VAT, customs duties or handling fees charged by your country. Unless we clearly state that these charges are included at checkout, they are not included in your order total and are the customer's responsibility.

Stainless steel handles everyday contact with water well. To keep your jewellery looking its best for longer, we still recommend avoiding prolonged exposure to chlorine, salt water, perfumes and harsh chemicals. If your jewellery gets wet, simply rinse it with fresh water when needed and dry it thoroughly.

For more detailed tips on keeping your pieces looking their best, read our Jewellery Care page

Stainless steel is highly resistant to rust and tarnishing compared with many traditional fashion jewellery metals. However, jewellery finishes and coatings can naturally change over time depending on wear, skin chemistry and exposure to chemicals. Taking good care of your pieces will help preserve their appearance for longer.